The worst company I have ever had the misfortune to deal with.
Ordered a drinks set before Christmas, still waiting to have it delivered, tried to contact them on five separate occasions and so far I have not had one reply.
Lets see if posting this gets me a reply from the company??
My next step is to hand the issue over to a solicitor and see if they respond any quicker.
DO NOT BUY FROM THIS FIRM !!!!!
Reply:
Good morning.
We contacted you on several occasions to inform you the item you purchased was unfortunately out of stock. We never heard back from you, so instead of holding onto your money we cancelled and refunded the order on 22nd December at 14:43:34.
Your last email was sent 2 days ago which is the only one we have not yet responded to as we currently have hundreds of emails in our inbox. We are an extremely small team still catching up from the Christmas break.
I am very sorry for the inconvenience of the item being out of stock, which is totally our error, we decided the best course of action would be to cancel and refund to avoid you being out of pocket. I'm sorry if you feel that was not the correct solution but we did what we thought was best for you.
If you would like to discuss any further, please feel free to contact myself direct on stacey@outdoor365.co.uk and I would be happy to help.
Best wishes, Stacey.
We purchased this for a gift for my best man on our wedding day. The product came extremely quickly, was wrapped to ensure it was well protected in transit. I must say it is a delightful little gift, wouldn't mind one myself. The best man was thrilled. I wouldn't hesitate to buy from Farrar & Tanner in the future.
Few things in life compare to sitting in the comfort of your own home, enjoying a glass of your favourite tipple. Including everything one could possibly need for this ritual is the Stag Drinks Set from Just Slate.
Nestled inside the solid wood box is a whiskey glass tumbler featuring a majestic prince stag motif. A set of 4 ‘stag' whiskey stones and a pair of mini tongs to cool your drink without diluting it, an engraved slate coaster and a branded velvet pouch.
Elegant, themed and beautifully presented, gifting does not get any easier than this.
Product Details:
Glass - 8.5cm(Dia) x 9.5cm(H) - 11.5oz
Slate - 10cm x 10cm
Stones - 2cm x 2cm x 2cm
Read more
Few things in life compare to sitting in the comfort of your own home, enjoying a glass of your favourite tipple. Including everything one could possibly need for this ritual is the Stag Drinks Set from Just Slate.
Nestled inside the solid wood box is a whiskey glass tumbler featuring a majestic prince stag motif. A set of 4 ‘stag' whiskey stones and a pair of mini tongs to cool your drink without diluting it, an engraved slate coaster and a branded velvet pouch.
Elegant, themed and beautifully presented, gifting does not get any easier than this.
Product Details:
Glass - 8.5cm(Dia) x 9.5cm(H) - 11.5oz
Slate - 10cm x 10cm
Stones - 2cm x 2cm x 2cm
Read less
ID
FT-16025
| 1 In Stock |
SELBRAE HOUSE BRAND HERITAGE
Selbrae House stands as a well-established, family-owned independent business, deeply rooted in Scotland, crafting and curating an expansive array of quality products.
Established in 2006 under the brand name of The Just Slate Company, where the founders poured their passion into crafting a select range of handcrafted slate place mats and coasters. Since then, the venture, now known as Selbrae House, has blossomed into a diverse portfolio showcasing a diverse range of brands and exceptional homeware products, making for distinctive gifts suitable for all occasions.
Choose from Standard or DHL Express fully tracked delivery options in the checkout. All orders are despatched within 24 hours Monday to Friday from our warehouse including engraved and embossed orders, and you should recieve regular email updates from our couriers . All local taxes and import duties for international orders are shown at checkout.
For more details on estimated delivery timescales and prices please view our full Delivery Page
Our Packaging:
All of our packaging is plastic free and can be recycled or composted at home. We still receive a number of products from our suppliers wrapped in plastic, which means you may receive some of this in your parcel.
60 Day Returns
You can return non personalised products purchased from us for a refund using our returns service within 60 days of receiving the item. On engraved orders we are so confident that you will be delighted with the quality of the engraving that if for any reason you are not completely satisfied we still offer our no quibble returns service.